How do you unlock the data treasure chest from decade’s worth of insurance claims and policy history to deliver a competitive 21st century client experience? This is the challenge insurance companies are facing today. The answer to modernizing legacy insurance applications is simpler than you think.
Digital transformation is the right strategy for maintaining relevance and competitiveness in the insurance industry. Extending insurance quotes, policy look-ups, and other functions to consumers through mobile and web applications is a requirement for providing a great customer experience that retains customers and grows their loyalty. But, how do you deliver these capabilities without introducing complexity and disruption to your existing IT systems? There’s a fast and simple path to crafting this type of omni-channel, focused digital transformation. It’s through the use of a low-code development platform that easily integrates to core mainframe insurance applications.
Business-Level Versus Technology-Based APIs
Low-code solutions such as the HCL Volt MX platform rapidly meet the evolving needs and requirements of a fast-moving generation of consumers, agents and partners. To reduce risk and accelerate change, a solid integration with core transaction and client systems running on mainframe is essential. These proven back-end legacy insurance applications hold valuable data. They also have the ability to securely process transactions at lightning-fast speeds. Connecting a modern, fast, front-end to a complex enterprise back-end is best done using loosely coupled business-level APIs, interfaces built for business workflow and transaction expediency, not tightly coupled, traditional technology APIs dependent upon technological artifacts of systems and data repositories. This video explains the differences between these API types:
A key part of modernizing legacy insurance applications is orchestration. A simple consumer request, such as policy quote or claim submission, often triggers dozens or hundreds of enterprise system transactions. A good integration point is one that handles this scenario in an optimal fashion. HostBridge benchmark data consistently shows that mainframe-side orchestration of these individual transactions is the most efficient way to accomplish this task. It reduces mainframe CPU cycles, keeps CPU costs in check while ensuring real-time, or near-real, time responses.
Leveraging Modernization APIs in Low-Code Platforms
Combining a low-code platform with business-level mainframe native APIs can dramatically accelerate digital transformation. It’s ideal for insurers that rely heavily on their legacy application portfolio for accurate and timely insurance quotes and policy information. A low-code and API approach makes this information available to consumers, agents or partners in the blink of an eye and at a fraction of cost.
Read a low-code case study from the insurance industry. Learn more about modernizing legacy insurance applications, by completing this form: